How can we help?

Go to Forgot password and enter your ShipID or recovery email. If an account matches, we email a reset link. For your safety the confirmation reads the same whether or not an account was found, so it never reveals who has an account.

Your ShipID is the name you sign in with, and it cannot be changed. Your land and items stay with your account for good, so you never lose them.

Turn it on in the account portal under Security (you need a verified email first). After that, signing in on a new device, on the website or in the game, needs a one-tap approval from a link we email you. A device you approve stays trusted for 30 days, and you can review or remove trusted devices any time in the portal.

In the portal Security tab, choose Turn off. Because switching it off lowers your security we email a 6-digit code that you enter to confirm. Once confirmed, two-factor is off and every trusted device is forgotten.

Edit it in the portal under Account information. If your current email is already verified we email a 6-digit code to that address to confirm the change; the new address then lands unverified and gets its own verification link. Adding an email for the first time is a direct save.

Changing your password signs out every other device on purpose, so a session someone else may have is cut off. An account also holds one active session at a time, so signing in somewhere new ends the previous one.

Open the account portal, go to Delete account, and confirm with your password and by typing DELETE. This is permanent: it removes your account across our systems and releases the land you own back to unclaimed. You must not be in a world when you do it.